5 Burning Questions About E-Commerce Search Solutions
You can thank Google for raising your online customers' search expectations through the roof. The 900-lb. gorilla of Internet search delivers such quality results -- in just tenths of a second, as the results page tells you -- that online shoppers won't settle for anything less than blindingly fast search results from the e-commerce sites they visit.
The New IT Cocktail: Technology With a Dash of Strategy
While some great leaps in efficiency and quality have been made over the past decade, contact centers are still in the early stages of evolution. Without question, the explosion in Internet-based transactions in recent years has raised the bar on customer service and significantly impacted the way companies operate.
Can Web 2.0 Survive the Cancer of Comment Trolls?
I can hear the complaints already: If you read one more geeky media type going on about how Web 2.0 is helping transform the news from a lecture into a conversation, you'll fire off an angry e-mail or toxic, troll-worthy comment accusing me of trafficking in trendy new media cliches.
Microsoft Gropes for Market Share With Xbox Price Cuts
As the video game industry begins to ramp up for the holiday season, Microsoft announced Wednesday that it has cut the price of its line of Xbox 360 gaming consoles. The new pricing, which goes into effect Friday, starts at $199 for the low-end console, the Xbox 360 Arcade model.
Heads Up: Chrome's Omnibox May Record What You Type
Google's newly released Chrome browser is facing a backlash over its data collection and privacy practices. The company has already revised its end user license agreement following widespread concerns. Now, new worries are being raised about the browser's all-purpose Omnibox and how closely Google may be monitoring what is typed into it.
Red Hat Makes $107M Virtualization Bet
Software developer Red Hat bought an Israeli company in a bid to gain a competitive edge against Microsoft and smaller rivals that provide computing services for complex networks. Raleigh, N.C.-based Red Hat said Thursday that it paid $107 million in cash for privately held Qumranet, which sells software that helps computer systems run multiple programs more efficiently on less equipment.
Samsung Sets Sights on SanDisk
Samsung Electronics is pursuing an acquisition of U.S. computer memory card maker SanDisk, a South Korean online business newspaper reported Friday. Both Samsung and SanDisk declined to confirm or deny the report. However, SanDisk's shares climbed more than 26 percent in morning trading Friday.
Michael Moore Preaches to Choir Online for Free
Inspired by Neil Young and Radiohead, Michael Moore will release his new film online and for free. The film, "Slacker Uprising," follows Moore's 62-city tour during the 2004 election to rally young voters. It will be available for three weeks as a free download to North American residents, beginning Sept. 23.
Name: SyroBro